Terms of Service

1. Company identity

This website is published by MURTWEB LTD, a private limited company registered in England and Wales, company number 17370617, registered office 29 Buckingham Court, Wakefield, West Yorkshire, United Kingdom, WF1 5EN. Full company details are available on the Legal Notice page.

2. Purpose of the website

This website presents MURTWEB LTD's services, working process, and examples of the kinds of projects it can deliver, and allows visitors to submit an enquiry about a potential software project. It does not constitute an online store, and no service is purchased or contracted directly through this website.

3. Scope of services

MURTWEB LTD provides custom software development, web application development, business process automation, API and system integration, software modernization, IT consultancy and technical planning, and maintenance and support, as described on the Services page. The exact scope of any engagement is defined in a specific quote or contract, not by the website's general descriptions.

4. Project enquiries

Submitting the contact form or otherwise reaching out does not create a contractual obligation for either party. It initiates a conversation that may lead to a quote and, if both parties agree, a signed engagement.

5. Quotes and proposals

Quotes and proposals issued by MURTWEB LTD are valid for the period stated in the document itself, or, if unstated, for a reasonable period reflecting standard business practice. A quote is not a contract until accepted in writing by the client.

6. Formation of contract

A binding agreement is formed only when a quote, service agreement, or project contract is accepted in writing by both parties. Discussions, drafts, or informal exchanges prior to that point do not constitute a contract.

7. Project scope and specifications

Each project's functional and technical scope is defined in the applicable quote or contract, typically following a discovery and scope-definition stage as described on the Process page. Work outside the agreed scope is treated as a change request.

8. Client responsibilities

The client is expected to provide timely access to the information, decisions, feedback, and materials reasonably required for the project to proceed, and to designate a point of contact authorized to make relevant decisions.

9. Delivery timelines

Delivery timelines are estimates unless a specific date is defined in a signed quote or contract. MURTWEB LTD does not guarantee delivery dates outside of what is explicitly agreed in writing, as timelines depend on the agreed scope and on the timely cooperation of the client.

10. Changes in scope

Requests to change agreed scope, features, or deliverables are handled as change requests, which may affect timeline and pricing. Material changes are confirmed in writing before being carried out.

11. Pricing and payment

Pricing depends on the scope, complexity, integrations, and support needs of each project, and is defined in the applicable quote or contract. Payment terms, currency, and invoicing details are specified in that same document.

12. Deposits or staged payments

Where applicable, a project may involve a deposit or staged payments tied to project milestones, as defined in the applicable quote or contract.

13. Acceptance and validation of deliverables

Deliverables are considered accepted according to the validation process defined in the applicable contract — typically a review period during which the client may request corrections to work that does not meet the agreed specification.

14. Maintenance and support

Maintenance and support are provided under a separate arrangement, as described on the Maintenance & Support page, and are not unlimited or automatically included after a project's delivery unless agreed.

15. Third-party services and providers

Projects may rely on third-party services chosen with the client or already in use by the client (hosting, payment providers, APIs, or other platforms). MURTWEB LTD is not responsible for the availability, pricing, or policies of third-party services outside its control.

16. Hosting, app stores, payment providers and external platforms

Where a project involves publication through app stores, payment providers, or other external platforms, MURTWEB LTD supports the submission and integration process, but approval, review timelines, and ongoing terms of those platforms are set by the platform operators, not by MURTWEB LTD. Approval by any such platform is never guaranteed.

17. Intellectual property and usage rights

Unless otherwise agreed in a written contract, intellectual property rights, source-code ownership, licenses, usage rights and transfer conditions are defined in the applicable quote, service agreement or project contract before development starts. Transfer of all IP rights to the client is not assumed by default.

18. Portfolio and anonymized references

MURTWEB LTD may present anonymized descriptions of completed work, without disclosing client names, confidential information, personal data or business-sensitive details, unless otherwise agreed in writing.

19. Confidentiality

Information shared in the course of a project enquiry or engagement is treated as confidential and used only for the purposes of evaluating and, where applicable, delivering the project, subject to any specific confidentiality agreement signed between the parties.

20. Personal data

Personal data submitted through this website is processed as described in the Privacy Policy.

21. Security and backups

Reasonable technical measures are used during development to protect project data and code. Specific backup, environment, and infrastructure arrangements for a delivered system are defined in the applicable contract, as these depend on the hosting and infrastructure chosen for that project. No specific level of uptime or backup frequency is guaranteed unless stated in a signed contract.

22. Limitation of liability

To the extent permitted by law, MURTWEB LTD's liability in connection with services provided is limited to direct damages and, where applicable, to amounts actually paid for the specific engagement giving rise to the claim. MURTWEB LTD is not liable for indirect or consequential losses, and does not guarantee specific performance improvements or business outcomes from any project.

23. Force majeure

Neither party is liable for delay or failure to perform its obligations resulting from circumstances reasonably beyond its control.

24. Termination

Termination conditions, including notice periods and treatment of work in progress, are defined in the applicable service agreement or project contract.

25. Governing law

These Terms are governed by the laws of England and Wales.

26. Dispute resolution

In the event of a dispute, the parties will first seek to resolve the matter amicably. Absent an amicable resolution, and unless otherwise specified in a signed contract, disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

27. Contact

Questions about these Terms can be sent to galina@webmurt.com.

These Terms are a general framework for how MURTWEB LTD works with clients. They do not constitute legal advice, and any specific project is additionally governed by its own signed quote, service agreement, or contract. This page should be reviewed by a qualified professional before final commercial publication.